Compliance
Privacy Policy
Last updated: January 2026
Proactive Clinic ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our patient portal and services. ProactiveClinics is a Division of Proactive UMS Inc.
Information We Collect
Personal identifiers such as name, date of birth, contact details, and medical record number (MRN).
Health information you provide through appointment requests, the patient portal, and the AI assistant.
Technical data such as IP address, browser type, and usage information collected via cookies and similar technologies.
How We Use Your Information
To provide and coordinate your care, schedule and confirm appointments, and operate the patient portal.
To communicate with you about your care, respond to requests, and improve our services.
To comply with legal, regulatory, and HIPAA obligations.
How We Share Information
We share protected health information (PHI) only as permitted by HIPAA — for treatment, payment, and health care operations, or with your authorization.
We do not sell your personal information. Service providers who support our operations are bound by confidentiality and data-protection obligations.
Data Security
We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data using industry-standard measures.
Your Choices & Rights
You may request access to, correction of, or a copy of your information, subject to applicable law. To exercise your rights, contact us using the details below.
Contact Us
If you have questions about this Privacy Policy, contact us at 8103 Bandera Rd, Suite 102, San Antonio, TX 78250, (210) 500-2914, or info@proactiveclinic.com.